Manrique is the CEO and shareholder in Bitergia and a free, libre, open source software development communities passionate. He is a graduate Industrial Engineer with research and development experience from the Technological Center for Computer Science and Communications of the Principality of Asturias (CTIC), W3C working groups, Ándago Engineering, and Continua Health Alliance. Former executive director of the Spanish Open Source Enterprises Association (ASOLIF), and expert consultant for the Spanish National Open Source Reference Center (CENATIC).
Involved in several communities related to free, libre, open source software he is currently active in GrimoireLab and CHAOSS (Community Health Analytics for Open Source Software). He has been recognized as AWS Data Hero and GitLab Community Hero.
You can reach him on Twitter as @jsmanrique, and when he is not online he loves to spend time with his family and surfing.
C in CRM stands for Community: the DevRel way
DevRel is about building relationships with developers, it’s about people! However, when it comes to understand and measure those relationships , shaping developer communities can be a tedious work for any DevRel specialist
Can we profile developers using CRM approaches, avoiding sales and marketing features and focus on community & developer relations?
During this talk, Ana will introduce the “Community” resource management approach. Audience will be able to see a different way to analyze developer community behavior and easily report community insights, based on user, contributor and maintainer personas
The talk is oriented to DevRel people and community managers, hopefully willing to collaborate in an open source initiative to build something useful for the DevRel community.